Browsers we support

Our accessibility features work when using the following browsers:

  • Chrome
  • Safari
  • Firefox
  • Android browser
  • Internet Explorer 8, 9, 10 and 11

We have chosen these browsers because they are the most common, covering over 98% of all web users.


Making the text bigger

You may be able to change the text size in your browser.


Change the colours

We’ve tried to use colours that make the words on our webpages easy to read, but we know that some people have trouble with reading text on certain colours. You may be able to use your own colours with your browser.


Opening file formats

A small amount of content on our site is provided in PDF (Portable Document Format) or Word document format. If you find you can’t open these, you may need to install some free software:

If you can’t open PDF documents, download the latest Adobe Reader software.
If you can’t open Word documents, download the latest Word viewer software.


Alternative formats

If you want any information on this site in an alternative format, please email us with your details, and tell us what you need. Alternatively, you can call us on 0207 366 6343.



To make things easier for screen reader users, all images in our site have alternative text that clearly describes what they show.



Our links always use link text that makes sense out of context, so that what we’re linking to is clear to everyone.



All the video content embedded on this site or on our YouTube channel is available to watch with optional subtitles, also known as closed captions. If your browser doesn’t support frames, you can read a written transcript of the film.

We use YouTube for our videos because it’s the most accessible way to present videos online that we know of, however, we cannot control the accessibility of YouTube video functionality.